(p.1422) Among the advance of innovative FinTech, robo-advisors are of particular interest because of their differential features. Contrary to other initiatives, robo-advisors rely on AI systems; that is, automated platforms based on analytical intelligence that are replacing human advisory services. This service innovation needs to be understood under the expansion of robotic and AI systems, which are likely to gradually replace many human jobs in the coming years (particularly mechanical, analytical, intuitive and empathic tasks Huang and Rust, 2018). More precisely, from a consumer perspective, users need to adapt to new robotic service providers that play the social role traditionally attributed...

(p.132) Artificial Intelligence will focus on cognitive application in functional areas of business along with investment and compliance sectors of financial services industry. This seems to be a crucial leap in advancement from advanced robotics towards machine learning and predictive analysis. Most of the banks in the industry are focusing on developing the AI to gain the competitive edge that enables them to achieve betterment in speed, accuracy, cost effective-efficiency, and customer satisfaction. Ex: Chatbots