For Work / Against Work
Debates on the centrality of work

"The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions"

by Formica, Sandro; Sfodera, Fabiola (2022)


ABSTRACTThe analysis and comprehension of world events, nowadays, is best understood by dividing them as pre and the post pandemic era. Most of the principles and paradigms that governed the world before 2020 have changed and the academic community is in ferment, attempting to make sense of the new world we are living in. Two of the recent changes that have affected organizations in general and the hospitality businesses in particular, relate to its workforce and have been labeled as ?great resignation? and ?quiet quitting.? Both are paradigm shifts that will necessarily force hospitality managers and executives to rethink the way they have approached their internal marketing and, more broadly, human resources strategies and processes. The goal of this paper is to shed some light on the magnitude of the great resignation and quiet quitting and to propose a framework containing experiential practices that respond to the demands of the post pandemic workforce.

Key Passage

The term Quiet Quitting refers to the limited commitment of employees to carry out the assigned duties and to relinquish from any other task not specified in their job description. It also implies a low investment in work activities. Quiet quitters, therefore, are disengaged at work and do not intend to go above and beyond their line of duty. At least 50% of the U.S. workforce is represented by quiet quitters and in the second quarter of 2022 the ratio of engaged to actively disengaged employees was 1.8 to 1, with 32% being engaged and 18% being actively disengaged. Based on longitudinal data collected by Gallup, it is the lowest level of engagement in the last decade. The generations that are mostly represented by quiet quitters is GenZ and younger Millennials. (p.900)


Quiet Quitting, Great Resignation, Loud Quitting, Worker Disengagement, Employment, Gen Z, Job Stress, Burnout, Work Life Balance


Quiet Quitting

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