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Leidner, Robin Rethinking questions of control: Lessons from McDonald’s 1996 Book Chapter Pathologies of Work, Surveillance Service Industry, Control, Routine, Interactive Service Work, Ethnography, Sociology
Citation Leidner, Robin 1996 Book Chapter Service Industry Control Routine Interactive Service Work Ethnography Sociology Pathologies of Work Surveillance

"Rethinking questions of control: Lessons from McDonald’s"

by Leidner, Robin (1996)

Keywords

Service Industry, Control, Routine, Interactive Service Work, Ethnography, Sociology

Themes

Pathologies of Work, Surveillance

Links to Reference

Citation

Leidner, Robin. “Rethinking Questions of Control: Lessons from McDonald’s.” Working in the Service Society, edited by Cameron Lynne Macdonald and Carmen Sirianni, vol. 29, Temple University Press Philadelphia, 1996, pp. 29–49.

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